Return Policy for Electramart.tech
At Electramart.tech, we strive to ensure that you are completely satisfied with your purchases. However, if a product does not meet your expectations, we offer a straightforward return process to make your experience hassle-free. Please review our return policy below:
1. Eligibility for Return:
- Products must be unused, undamaged, and in their original packaging to qualify for a return.
- Electronic components, sensors, development boards, and ICs that have been soldered, altered, or damaged due to mishandling are not eligible for return.
- Custom-made or special-order components are non-returnable.
2. Timeframe for Return:
- Return or exchange requests must be initiated within 5 days of receiving the shipment.
- For exceptional cases, please reach out to us at support@electramart.tech.
3. Initiating a Return:
- Log in to your account on Electramart.tech and navigate to your order history to select the item(s) for return.
- Alternatively, you can email your order details to support@electramart.tech to initiate the return process.
4. Return Shipping:
- Customers are responsible for return shipping costs, except in cases where the return is due to an error on our part (e.g., incorrect or defective product shipped).
- Use a trackable shipping service to ensure the safe return of the product.
- Ensure that all original product tags, accessories, and packaging are intact.
5. Refund Process:
- Upon receiving your return, we will inspect the product and notify you of the approval or rejection of your refund.
- Approved refunds will be processed to your original method of payment within 7 business days.
6. Exchanges:
- Direct exchanges are not offered. Please return your original item and place a new order for the desired product.
- If an exchange is requested due to product defects, the replacement will be sent after verification.
7. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately at support@electramart.tech with your Order ID and a snapshot of the defect.
8. International Orders:
- International orders can be canceled before shipment for a full refund.
- Returns from international locations will incur shipping, customs, or additional charges to be borne by the customer.
- Shipping charges are non-refundable, and refunds will only cover the product cost.
9. Sale Items:
- Products purchased during a sale or promotional offer are non-refundable.
Note:
We reserve the right to refuse a return or exchange if the returned product does not meet our policy requirements.
Contact Information:
For any queries regarding our return policy, please contact our customer support team at support@electramart.tech.
Thank you for shopping at Electramart.tech. We are committed to providing a seamless and reliable experience for all your electronics and IoT project needs.