Refund Policy for Electramart.tech
At Electramart.tech, customer satisfaction is our top priority. We understand that there may be instances where a refund is necessary. Below is our refund policy, outlining how we handle such requests.
Refund Process
Eligibility for Refunds
You may be eligible for a refund under the following conditions:
- You received a damaged or defective electronic component.
- The product you received differs from what you ordered.
Initiating a Refund
To initiate a refund, please follow these steps:
- Contact our Customer Service team at support@electramart.tech with your refund request.
- Provide details about the reason for the refund, including the order number and product details.
- Our Customer Service team will guide you through the return and refund process.
Refund Timeframe
Refunds will be processed within 7 business days of receiving the returned product. The time it takes for the refund to reflect in your account may vary depending on your payment method and financial institution.
Method of Refund
- Refunds will be issued to the original payment method.
- If the payment was made via electronic methods (credit/debit card, UPI, etc.), the refund will be credited back to the same account.
- For other payment methods, our Customer Service team will assist with the refund process.
Satisfaction Guarantee
We stand by the quality of our electronic components. If you are not satisfied with a product, you may return it within 1 day from the date of delivery for a refund or exchange, subject to the conditions outlined in this policy.
Additional Notes
- Shipping costs are non-refundable unless the return is due to an error on our part (e.g., incorrect or damaged product shipped).
- Returned products must be in their original packaging and condition, including all accessories, manuals, and tags.
- The refunded amount will include the product’s purchase price but not the shipping costs, unless otherwise applicable.
Contact Us
For any questions or assistance regarding our refund policy or the status of your refund, please contact us at support@electramart.tech. We are here to provide you with the support you need.
Policy Updates
Electramart.tech reserves the right to modify or update this refund policy at any time. Changes will be reflected on our website.
Thank you for choosing Electramart.tech. We value your trust and strive to offer a seamless and reliable shopping experience.